Email Notifications

Set up email notifications to stay informed when forms are submitted and automatically respond to customers.

Types of Notifications

NexusForm supports two types of email notifications:

Type	Description
Admin Notifications	Emails sent to you when a form is submitted
Auto-Responders	Confirmation emails sent to the person who submitted

Accessing Email Settings

1. Open your form in the builder
2. Click the Email tab in the right sidebar
3. Configure notification settings

Admin Notifications

Enable Notifications

1. Go to Email tab
2. Toggle on Send email when form is submitted
3. Configure the settings below

Recipient Settings

Default Recipient

By default, notifications go to your store’s email address.

Custom Recipients

Add up to 5 email addresses to receive notifications:

1. Click Add recipient
2. Enter the email address
3. Repeat for additional recipients
4. All listed addresses receive every submission

Email Content

Subject Line

Customize the email subject:

• Default: “New submission: [Form Name]”
• Use variables like {{form_name}} for dynamic content

Body Template

Customize email content with HTML:

• Use the rich text editor
• Insert field values with variables
• Style with basic HTML

Available Variables

Use these in your email template:

Variable	Description
{{form_name}}	Name of the form
{{form_id}}	Form’s unique ID
{{submission_id}}	Submission’s unique ID
{{submitted_at}}	Timestamp of submission
{{shop_domain}}	Your store’s domain
{{field_name}}	Value of specific field

Using Field Variables

Reference any form field by its name:

Customer Name: {{full_name}}
Email: {{email}}
Message: {{message}}

Example Admin Notification Template

<h2>New Form Submission</h2>

<p>You received a new submission from {{form_name}}.</p>

<h3>Submission Details:</h3>
<ul>
  <li><strong>Name:</strong> {{full_name}}</li>
  <li><strong>Email:</strong> {{email}}</li>
  <li><strong>Subject:</strong> {{subject}}</li>
</ul>

<h3>Message:</h3>
<p>{{message}}</p>

<hr>
<p><small>Submitted at {{submitted_at}}</small></p>

Auto-Responder Emails (Pro Feature)

Send automatic confirmation emails to form submitters.

Enable Auto-Responder

1. Go to Email tab
2. Scroll to Auto-Responder section
3. Toggle on Send confirmation email to submitter

Requirements

• Form must have an email field
• Submitter must provide valid email
• Pro plan required

Auto-Responder Settings

Subject Line

Thank you for contacting us!

From Name

The sender name shown in recipient’s inbox:

Your Store Name

Reply-To Address

Where replies go if customer responds:

support@yourstore.com

Delay (0-60 seconds)

Add a brief delay before sending:

• 0 - Send immediately
• 30 - Wait 30 seconds
• Useful for preventing spam/duplicates

Auto-Responder Template

Customize the confirmation email:

<h2>Thank You!</h2>

<p>Hi {{full_name}},</p>

<p>Thank you for reaching out! We've received your message and will get back to you within 24 hours.</p>

<h3>Your Submission:</h3>
<p><strong>Subject:</strong> {{subject}}</p>
<p><strong>Message:</strong> {{message}}</p>

<p>Best regards,<br>
The Your Store Team</p>

Testing Notifications

Test Admin Notifications

1. Publish your form
2. Add it to a test page
3. Submit a test entry
4. Check your inbox

Test Auto-Responder

1. Enable auto-responder
2. Submit using your email
3. Check your inbox for confirmation

Common Test Issues

Issue	Solution
No email received	Check spam folder
Wrong content	Verify template variables
Not sending	Confirm email settings are enabled

Email Deliverability

Best Practices

1. Use valid sender addresses - Helps avoid spam filters
2. Keep content professional - Avoid spam trigger words
3. Include unsubscribe option - For marketing emails
4. Test before going live - Verify everything works

Spam Prevention

Emails are sent through trusted infrastructure to maximize deliverability.

Troubleshooting

Emails Not Arriving

1. Check spam/junk folder
2. Verify recipient address is correct
3. Confirm form is published
4. Test with different email provider

Wrong Variable Values

1. Check variable spelling matches field name
2. Ensure field exists in form
3. Field must have a value to display

Auto-Responder Not Sending

1. Verify Pro plan is active
2. Confirm email field exists in form
3. Check submitter provided valid email
4. Look for errors in submission details

Email Limits

Plan	Monthly Emails
Free	50 emails
Starter	500 emails
Pro	Unlimited

Admin notifications and auto-responders both count toward limits.